Privacy Notice

Keeping Your Shopping Experience Safe and Comfortable 🐾

At Zuppiar™, trust is an important part of every customer relationship. This Privacy Policy explains how we collect, use, share, and protect information when you browse our website, place an order, or contact our support team.

By using our website, you acknowledge the practices described below.

1. Information We Collect

We may collect information you provide directly, including:

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Order and transaction details
  • Account information, when applicable
  • Messages sent to customer support

We may also automatically collect limited technical information, such as:

  • IP address
  • Device, browser, and operating system
  • Website activity and page interactions
  • Cookies, pixels, and similar technologies

Payment information is handled by authorized payment providers. Zuppiar™ does not directly store full credit or debit card numbers.

2. How We Use Your Information

Customer information may be used to:

🐶 Process and confirm purchases
📦 Arrange fulfillment, shipping, and tracking updates
💬 Respond to questions and service requests
✨ Improve website performance and product presentation
🔒 Detect suspicious activity and protect transactions
📩 Send promotional messages when permitted or requested

We use information only for reasonable business, service, security, and legal purposes.

3. Cookies and Website Technologies

Zuppiar™ may use cookies and similar tools to support:

  • Shopping cart and checkout functions
  • Saved preferences and website settings
  • Traffic measurement and performance analytics
  • Relevant content and advertising
  • Fraud prevention and website security

You may manage cookies through your browser settings. Disabling certain cookies may affect how some website features operate.

4. Analytics and Advertising Services

We may work with analytics, technology, and advertising partners to understand website performance and present relevant promotions.

These providers may use cookies, pixels, device identifiers, or similar technologies in accordance with their own privacy policies. Where available, personalized advertising preferences can be adjusted through your browser, device, or advertising-platform settings.

5. When Information May Be Shared

Zuppiar™ does not sell personal information for direct monetary payment.

Limited information may be shared with service providers that assist with:

  • Payment processing
  • Order preparation and delivery
  • Website hosting and technical support
  • Customer service
  • Analytics and advertising
  • Fraud prevention and legal compliance

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, court order, government request, or to protect customers, our business, or website security.

6. Protecting Customer Information 🔒

We use reasonable administrative, technical, and organizational safeguards to help protect customer information.

Access is limited to authorized personnel and service providers who need the information for legitimate operational purposes. However, no internet transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably needed to:

  • Complete transactions
  • Provide customer support
  • Maintain business and tax records
  • Resolve disputes
  • Prevent fraud
  • Meet legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

8. Your Privacy Choices

Depending on your location and applicable law, you may be able to request:

✔ Access to certain personal information
✔ Correction of inaccurate information
✔ Deletion of eligible information
✔ Withdrawal from marketing communications
✔ Information about how your data is handled

Marketing emails include an unsubscribe option. Transactional messages related to an active order may still be sent when necessary.

To submit a privacy request, contact:

Email: service@zuppiar.com

We may need to verify your identity before completing certain requests.

9. Children’s Privacy

Zuppiar™ is not intended for children under the age of 13, and we do not knowingly collect personal information from them.

A parent or legal guardian who believes a child has provided personal information may contact us so that we can review and remove it where appropriate.

10. External Websites

Our website may contain links to third-party websites or services. Zuppiar™ is not responsible for the content, security, or privacy practices of those external platforms.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Policy Changes

This Privacy Policy may be updated to reflect changes in our website, services, business practices, or legal obligations.

The revised version will be posted on this page together with an updated effective date.