Returns & Refunds

Caring Support When Something Is Not Quite Right 🐾

At Zuppiar™, we want every product to fit naturally into life with your pet. When an order does not meet your expectations, our team is here to guide you through a clear and practical return process.

---

30-Day Return Period

Eligible return requests may be submitted within 30 days of delivery.

To qualify, the product must generally be:

✔ Unused and in its original condition
✔ Returned with its original packaging, labels, accessories, or tags
✔ Accompanied by an order confirmation or other proof of purchase

Products that have been used, altered, damaged after delivery, or returned without authorization may not be accepted.

---

Starting a Return 📦

Before sending anything back, contact our support team:

Email: service@zuppiar.com

Please include your order number, the item you wish to return, and a brief explanation. Photos may be requested when they help us understand the issue.

Once the request is reviewed and approved, we will provide the correct return address and shipping instructions. Unauthorized packages may be refused or may not qualify for a refund.

---

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after it arrives.

When a product is damaged, defective, or different from what you ordered, contact us as soon as possible with clear photos of:

• The product
• The outer packaging
• The shipping label

After reviewing the information, we will offer an appropriate solution, which may include a replacement, refund, or other reasonable support.

---

Products That May Not Qualify

Certain products may be excluded from returns for hygiene, safety, customization, or condition-related reasons, including:

🐾 Used pet beds, feeding products, grooming tools, or other opened hygiene-sensitive items
🐾 Personalized or custom-made products
🐾 Gift cards
🐾 Items clearly marked as final sale
🐾 Products missing original packaging, parts, or accessories

Please contact us before returning an item when you are uncertain about its eligibility.

---

Exchanges

For faster service, we generally recommend returning the original product and placing a separate order for the preferred size, color, or style.

This helps avoid delays caused by changing inventory availability.

---

European Union Orders

Customers receiving an order within the European Union may have a statutory right to cancel eligible purchases within 14 days of delivery, subject to applicable consumer law.

Returned products should remain unused, complete, and in their original condition. Certain customized, hygiene-sensitive, or otherwise exempt products may not qualify for cancellation.

---

Refund Timeline 💳

After an authorized return reaches us, it will be inspected and the customer will be notified of the outcome.

When approved:

✔ The refund will be sent to the original payment method
✔ Processing may take up to 10 business days
✔ Banks and payment providers may require additional time to display the credit

When more than 15 business days have passed since refund approval, please contact us at service@zuppiar.com.

Original delivery charges and return-shipping costs are refundable only where required by law or confirmed by our support team.